Privacy Policy

Last updated: January 2024

Introduction

lush-spark ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lush-spark.com or use our travel services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, email address, and postal address, that you voluntarily give to us when you submit an enquiry form or contact us directly.
• Travel Preferences: Information about your travel preferences, dietary requirements, accessibility needs, and other details you share to help us plan your trips.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and pages viewed.
• Cookies and Tracking: We may use cookies and similar tracking technologies to track activity on our website. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect or receive:

• To respond to your enquiries and provide travel consultation services
• To create and manage travel bookings on your behalf
• To send you confirmation emails and travel documentation
• To improve our website and services based on your feedback
• To comply with legal obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations:

• Travel Suppliers: We share necessary information with hotels, airlines, tour operators, and other travel suppliers to fulfill your bookings.
• Legal Requirements: We may disclose your information where required by law or to protect our rights.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, your information may be transferred.

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. For booking records, we typically retain information for seven years after your last interaction with us.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide, please be aware that no method of transmission over the Internet is completely secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access your personal data
• The right to rectify inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this policy periodically.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

lush-spark
47 Kensington High Street
London W8 5ED
United Kingdom

[email protected]